This is what we love the most - what people say about us...
We strive for the absolute best care possible. As such, we ask for feedback from everybody who uses our services. We score all questions between 1 (poor) and 6 (outstanding). Thus far, nobody has scored anything from 0 to 4. We have 8 x 5 and an astonishing 368 x 6.
Here are some of the comments that people have said about our care:
- I felt very involved. It's the little things that are so important and you helped with all of them.
- Very practical, I appreciate always being asked [about what I want].
- You were excellent in the assessment, very thorough. I feel free to say what I want and what I really like.
- You spent a lot of time, explained all well. You were always encouraging 'T' to do things for himself, which helped his recovery
- You treat me very well, you respect me and I feel safe. Staff really respect me as a person. They looked after us and cared for us very, very well.
- We will always be grateful for the support, care and kindness that you showed to mum and dad in those final years and months.
- We will forever be grateful for the care and friendship that you gave to both mum and dad.
- Good - very good, very kind. You couldn't do any more. The Care Company is run very well. Yes, I was always told about any changes beforehand.
- I mentioned that I like my coffee weaker and Isabel told everybody else!
- Bang on time, spot on; haven't been let down. Very loyal.
- Good staff continuity.
- Very caring, very much so, puts me at great ease.
- I thoroughly enjoy your company, have a good giggle. You make me very happy.